The logging option can be found in the setting section of the plugin. To turn on logging, simply select the “Yes” option and click the “Save” button. This option tells WPBackItUp to generate the log files that will help us determine the cause of your trouble. Once we have identified and resolved the problem this option should be turned off.



To send your logs to support use the support section of the plugin. Simply enter the ticket number you were provided in your support request and your email address. If you don’t have a ticket id then one may be created using our support portal. If you would like to send us some additional information then it may be added to the description section.