Common Problems

Backing up Themes Failed
Backing up Themes Failed During backup and you get an error saying Backing up Themes Failed the backup is timing out on your themes files. ...
Tue, 3 May, 2016 at 6:40 AM
Backing up Uploads Failed
Backing up Uploads Failed During backup and you get an error saying Backing up Uploads Failed the backup is timing out on your uploads  f...
Mon, 11 Jul, 2016 at 4:08 AM
Backing up Plugins Failed
Backing up Plugins Failed During backup and you get an error saying Backing up Plugins Failed the backup is timing out on your plugin files...
Tue, 3 May, 2016 at 6:37 AM
Backing up everything else Failed
Backing up everything else Failed During backup and you get an error saying Backing up everything else failed the backup is timing out on y...
Mon, 11 Jul, 2016 at 4:08 AM
Backup Problem - Need to change DB Tables Batch Size
In case you experience timeouts while running a backup this page may help you.   This sometimes happens when customers have either a large number...
Tue, 3 May, 2016 at 6:26 AM
Backup Problem - Filter Your Folders
Backing up Fails - Filter Your  Folders This page may help you to exclude  folders from your backup. Excluding folders from your backup is ...
Wed, 4 May, 2016 at 5:52 AM
Backup Problem - Need to Filter Your Database Tables
Filter Your Database Tables This page will tell you how to exclude custom database tables from the backup, If you would like to exclude a cust...
Mon, 7 Mar, 2016 at 1:13 AM
Error: (125) Unable to compress your backup because there is no zip utility available
This error message means that there is no archive(zip) utility installed for your site. This utility is used to make backups and also to zip up the lo...
Sun, 5 Jun, 2016 at 11:45 AM
I cannot send logs (support page grayed out or need to register version of WPBackItUp)
When you are trying to send logs to support and the support page is grayed out or you see a message  that says  * Please register your versi...
Sun, 7 Aug, 2016 at 9:13 PM