Common Problems

Backing up Themes Failed
Backing up Themes Failed During backup and you get an error saying Backing up Themes Failed the backup is timing out on your themes files.  This some...
Fri, 2 Jun, 2017 at 5:51 AM
Backing up Uploads Failed
Backing up Uploads Failed During backup and you get an error saying Backing up Uploads Failed the backup is timing out on your uploads  files...
Fri, 2 Jun, 2017 at 5:51 AM
Backing up Plugins Failed
Backing up Plugins Failed During backup and you get an error saying Backing up Plugins Failed the backup is timing out on your plugin files. This som...
Fri, 2 Jun, 2017 at 5:50 AM
Backing up everything else Failed
Backing up everything else Failed During backup and you get an error saying Backing up everything else failed the backup is timing out on your...
Fri, 2 Jun, 2017 at 5:53 AM
Change the DB Tables Batch Size
In case you experience timeouts while running a backup this page may help you.  This sometimes happens when customers have either a large number of files...
Fri, 2 Jun, 2017 at 5:57 AM
Filter Your Folders
This page may help you to exclude  folders from your backup. Excluding folders from your backup is easy with WPBackItUp. There is an option to filter your ...
Fri, 2 Jun, 2017 at 6:00 AM
Filter Your Database Tables
Filter Your Database Tables This page will tell you how to exclude custom database tables from the backup, If you would like to exclude a custom table ...
Fri, 2 Jun, 2017 at 6:03 AM
Error: (125) Unable to compress your backup because there is no zip utility available
This error message means that there is no archive(zip) utility installed for your site. This utility is used to make backups and also to zip up the lo...
Fri, 2 Jun, 2017 at 6:13 AM
I cannot send logs the support page is grayed out / need to register the version of WPBackItUp
When you are trying to send logs to support and the support page is grayed out or you see a message  that says  * Please register your version of ...
Fri, 2 Jun, 2017 at 6:19 AM