When you are trying to send logs to support and the support page is grayed out or you see a message  that says 

* Please register your version of WPBackItUp for access to support.  



Please go to the backup page  add your name and email address  the option to send logs to support should be  available after  you put in your name and email.  



 

 

You can  go back to the backup page  add your name and email address